SAND PUZZLE

How can we help?

Gameplay questions, a missing purchase, or something that does not look right.

Report a problem

Include your iPhone model, iOS version, game version, level number and what happened. A screenshot or short recording can help. Do not send passwords, account recovery codes or payment card details.

A purchase has not arrived

Keep your current game installed. Check your connection and reopen the app so verification can retry. For a previously purchased permanent Remove Ads product, use Restore Purchases in Settings. Coins and consumable items are not restored in the same way as permanent purchases.

If the item is still missing, email the product name, approximate purchase date and the order reference from your Apple receipt. Remove unrelated personal information from screenshots. Apple processes payments; request an App Store refund through Apple.

Progress and account recovery

Keep your recovery code private and stored safely if your version offers a cloud account. Recover the original game account to retrieve its progress and one-time consumable delivery history. A restored permanent Remove Ads purchase can transfer to the currently verified game account through RevenueCat; the former account then loses that permanent benefit after reconciliation. Transferring Remove Ads does not reissue coins, boosters or other consumable bundle extras. Do not uninstall or reset the app while we investigate missing progress. Cloud progress does not guarantee restoration of every locally stored coin or booster.

Report a profile or manage blocked players

Open another player’s profile and use Safety to report an offensive name or block its display on this device. In tournaments, use the player row’s Safety action. A report is confirmed only after our service receives it. To unblock someone or contact support, open Settings and choose the support menu. If a report cannot be sent, you can contact danzuapp@gmail.com without sharing passwords or recovery codes.

A service says “Unavailable”

Some development builds do not have online services or purchases enabled. Check your connection; if the message continues, tell us your game version. No purchases are made on this website.

Privacy and deletion

Read the privacy policy or follow the account and data deletion instructions.